AI-drafted replies + one inbox for every support channel

Answer every customer faster without hiring a bigger support team.

ReplyKit brings email, chat, and social DMs into one calm workspace, drafts replies from your knowledge base, routes urgent tickets automatically, and follows up for CSAT after every resolution.

See smart routing
Knowledge-base grounded draftsEmail, chat, and social togetherAutomated CSAT follow-up

Unified support inbox

ReplyKit workspace

4 urgent tickets

Refund request

Urgent

Customer upset about duplicate charge

Chat follow-up

Open

Asked about plan limits on live chat

Instagram DM

Waiting

Need answer before tonight’s launch

AI draft reply

Customer asked about a late shipment and refund options.

Hi Maya — I’m sorry this order hasn’t arrived when expected. I’ve flagged the shipment as delayed and started a priority trace with the carrier. If it doesn’t update within 24 hours, we can either send a replacement right away or process a full refund on the original order.

I’ve also attached the tracking link below so you can check status without waiting on another reply. Let me know which option you’d prefer and I’ll take care of it today.

Pulled from refund policyMatched shipping delay playbookTone: calm + proactive
Suggested CSAT follow-up after resolutionEnabled
Email queue
Live chat
Instagram DM
Facebook inbox
Contact form
WhatsApp handoff
Email queue
Live chat
Instagram DM
Facebook inbox
Contact form
WhatsApp handoff
Email queue
Live chat
Instagram DM
Facebook inbox
Contact form
WhatsApp handoff
Email queue
Live chat
Instagram DM
Facebook inbox
Contact form
WhatsApp handoff

Triage in motion

Route by topic, urgency, and channel before anything gets missed.

ReplyKit looks at the request, tags the issue, and sends it to the right teammate with the right context — so urgent tickets stop waiting in the same pile as low-priority questions.

Billing & refunds

High urgency · assign to ops

Routed

One shared inbox

See email, live chat, and social DMs in the same queue so context stays with the conversation.

Draft replies in seconds

Pull from your help docs and saved answers so your team starts from a strong first draft every time.

Clear ownership

Use topic and urgency rules to make sure every ticket reaches the teammate who can solve it fastest.

Customer happiness

Close the loop with automated CSAT follow-ups that actually get sent.

Once the issue is solved, ReplyKit follows up at the right time, captures satisfaction automatically, and highlights conversations that need a second look.

Resolved conversations

Follow-up queued automatically

Negative feedback

Escalate to team lead

High satisfaction

Save as coaching example

Silent customers

Retry with friendly reminder

What support teams say

ReplyKit drafted the first response before our morning standup.
We finally see email, chat, and social DMs in one place.
Routing rules stopped high-urgency tickets from getting buried.
CSAT follow-ups run automatically after every resolved conversation.
Small team feel, enterprise-grade inbox calm.
ReplyKit drafted the first response before our morning standup.
We finally see email, chat, and social DMs in one place.
Routing rules stopped high-urgency tickets from getting buried.
CSAT follow-ups run automatically after every resolved conversation.
Small team feel, enterprise-grade inbox calm.
ReplyKit drafted the first response before our morning standup.
We finally see email, chat, and social DMs in one place.
Routing rules stopped high-urgency tickets from getting buried.
CSAT follow-ups run automatically after every resolved conversation.
Small team feel, enterprise-grade inbox calm.
ReplyKit drafted the first response before our morning standup.
We finally see email, chat, and social DMs in one place.
Routing rules stopped high-urgency tickets from getting buried.
CSAT follow-ups run automatically after every resolved conversation.
Small team feel, enterprise-grade inbox calm.

Give your team an inbox that helps them answer, not just organize.

ReplyKit keeps conversations together, drafts better replies, routes the urgent stuff fast, and follows up after the dust settles.